Frequently Asked Questions

L'Atelier is a French word and is pronounced "lah-till-EE-ay". It's direct English translation is an artisan's workshop or studio. L'Atelier Global in English means "The Global Workshop".

L'Atelier Global was found in 2020 incorporating over 20 years of shared international buying experience supporting global and domestic artisans, sourcing high quality product, and providing customers with a global merchandising experience. Our goal is to create a shopping experience for all ages and provide a trustworthy brand you can count on. Constantly evolving with fashion, we embrace international trends while honoring cultural traditions. 

L'Atelier Global is committed to providing a positive experience to all our customers and partners and we aim to facilitate the accessibility and usability of our website. We view accessibility as an ongoing effort and are continually seeking solutions that elevate all areas of our website to the same level of overall web accessibility.

If you have trouble accessing any of the information on this website, please feel free to call us at 1-800-215-1457 or email us at customer.service@latelierglobal.com and we will work with you to provide the information or transaction you seek through a communication method that is accessible for you consistent with applicable law.

LG Accessibility Adjustment Tool

Our Accessibility Adjustment tool can be accessed by clicking the yellow square button   that is visible on all pages of our website. On desktop, you will find this link at the top right of each page and on mobile, the top left.

L'Atelier Global sells digital gift cards to be applied online at check out. Please visit L'Atelier Global eGift Cards to review the eGift card options and make a purchase. A confirmation email with your LG gift card number will be immediately sent to you after purchase.

Both L'Atelier Global and external gift cards can be used as payment for your order.  L'Atelier Global gift cards are directly applied at check while external gift cards (only valid gift credit cards) must be converted to L'Atelier Global gift cards to complete your order. Please contact customer service at 1-800-215-1457 or customer.service@latelierglobal.com to help with this conversion.  A confirmation email with your LG gift card number will be immediately sent to you after purchase.

Your satisfaction is 100% guaranteed on any product you buy from us. 

We offer returns and exchanges within 30 days of receiving your order. You can return your product for a refund to the original payment method or to an e-gift card to be used on your next purchase. Items returned after 30 days will not be accepted. Original shipping charges are not refundable. 

Why 30 day returns? This return window allows us to preserve stock, notify artisans of product issues,  and ultimately keep our prices down which is our goal.

Holiday returns? Items received between November 15th - December 15th can be returned through January 15th.

Please note the following exceptions to our return policy:

• Final Clearance items (SHOP THE SALE using promo code SALE50) cannot be returned or exchanged.
• Candles must be returned within 10 days, must be unused with no signs of damage to the wax or vessel.
• Customized (personalized) products are NOT returnable
• Bath & Body products that are opened or have touched hair or skin are NOT returnable. If there is an issue (fit, construction, not as expected) with a received product, please contact us at customer.service@latelierglobal.com.
• Tuscany Leather Firenze products have FREE returns. Must have NO visible signs of wear, soil, scuffs or any use. All customized (engraved) purchases are not returnable.  

Please note the following conditions to our return policy:

• Returned items MUST have tags still on, and be returned in original packaging.
• Returned items MUST have NO visible signs of wear, soil, deodorant markings, or any use. 
• Any garment found with hair on the fabric or flattened fabric (shearling, wool) due to use will result in the garment being returned.

RETURN OPTION 1   We will deduct a return postage fee of $7.95 when our prepaid label is used. First process your refund request via our Return & Exchange Center portal, and we will send you return approval and label via email.  Allow up to two weeks for your return or exchange to be received and processed. Large and heavy items (as marked) will have a return fee of $12.95.

RETURN OPTION 2   If you prefer, you can choose to ship the return yourself. First process your refund request via our Return & Exchange Center portal, and we will send you return approval via email. For your protection, we require using a form of traceable delivery and insuring your package. Allow up to two weeks for your return or exchange to be received and processed.

Since orders are not charged until fulfilled and shipped, you may cancel your order prior to shipping. If your package is labeled and ready to ship, we are unable to refund your shipping charge. 

If you have any questions, please email us at customer.service@latelierglobal.com, or call/text 1-800-215-1457 (Weekdays:10am–5pm EST). To start your return using your email, phone and order number, click L'Atelier Global Returns & Exchange Center

You can also click on Your Store Account to process your return.

Shipping charges include packaging, courier charges, and insurance. The one-time shipping rate includes partial shipments, and their associated backorders. Shipping fees are visible at check out.

• Domestic Shipping is USPS Ground (3 to 7-Days), Priority Mail 2 to 3-Day or UPS Ground (2 or 5-day business).
• Weekday shipping only
• Daily shipping cut off is 3:00 pm EST USA
• Backordered items will be shipped USPS Ground
• Jewelry everyday shipping is $9.95
• Products that are international, heavy in weight, large in scale, require special care or a part of a bulk order and have to ship individually will have an up-charge and do not qualify for FREE shipping.

Please visit L'Atelier Global Shipping & Handling for all of our shipping costs and policy information.

We presently sell to the United States only, but will be selling internationally in the near future. If you are interested in becoming our customer, feel free to email us at customer.service@latelierglobal.com and let us know which country you live in.