Frequently Asked Questions

Do you offer gift cards?

L'Atelier Global sells digital gift cards to be applied online at check out. Please visit L'Atelier Global eGift Cards to review the eGift card options and make a purchase. A confirmation email with your LG gift card number will be immediately sent to you after purchase.

Both L'Atelier Global and external gift cards can be used as payment for your order.  L'Atelier Global gift cards are directly applied at check while external gift cards (only valid gift credit cards) must be converted to L'Atelier Global gift cards to complete your order. Please contact customer service at 1-800-215-1457 or customer.service@latelierglobal.com to help with this conversion.  A confirmation email with your LG gift card number will be immediately sent to you after purchase.

Can I send an item directly as a gift?

Click “GIFT THIS ITEM” below the Add to Cart button. Write a personal message, enter your recipient’s shipping address at checkout, and we’ll take care of the rest. Your giftee will receive an email with your message—and their gift will ship straight to their doorstep.

Can I include a personal message with my order?

Absolutely. You can add a personalized message during checkout, and we’ll include it in their gift email or shipment—no prices or receipts are shown for gift orders shipped from our USA Warehouse.

Do you offer gift wrap?

While we don’t offer gift wrap at this time, all orders are packaged thoughtfully with care.

💛  Satisfaction Is Always Guaranteed 

We are always at your service. 100% satisfaction guaranteed on every product you purchase from us. 

Returns & Exchanges

• Available within 30 days of your orders fulfillment and ship date.

• Choose a refund to your original payment method or a store digital gift card

• Items returned after 30 days will not be accepted

Why a 30-Day Window?

• Preserves quality stock

• Helps us quickly alert artisans of any concerns

• Allows us to keep our prices fair and transparent

 Return Exceptions

• Original shipping charges are not refundable

• Final Clearance (SHOP THE SALE) items

• Candles must be returned within 10 days, unused, undamaged

• Customized products (personalized or engraved)

• Opened bath & body products that have touched hair or skin

• Tuscany Leather custom engraved items

Need help? Email: customer.service@latelierglobal.com

Return Conditions

• Tagsmust be attached

• Itemmust be returned in original packaging

• Itemsmust show no visible signs of wear, soil, deodorant marks, or damage

• Fabrics like shearling or wool must not show flattening or hair

Return Methods

• Option 1: Prepaid Return Label

  • Start at our L'Atelier Global Return & Exchange Center

  • We’ll email your return approval and label

  • Postage: $7.95 standard, $4.95 for jewelry, $12.95 for oversized items

  • Allow up to two weeks for processing

• Option 2: Ship It Yourself

  • Start at our L'Atelier Global Return & Exchange Center

  • We’ll email your return approval

  • Use a traceable, insured shipping method

  • Allow up to two weeks for processing

Order Cancellations

• Orders may be canceled prior to shipping.
• Once a package is labeled and ready to shipped by us or our international partners, we cannot refund the shipping charge.

📞  Need Assistance?

Email: customer.service@latelierglobal.com

Call/Text: 1-800-215-1457 (Weekdays: 11am–3pm EST)

Or visitYour Store Account to begin your return.

Start a Return

Visit the L’ATELIER GLOBAL RETURN & EXCHANGE CENTER ✨ [CLICK HERE]

How do you pronounce “L’Atelier Global”?

L’Atelier is a French word and is pronounced “lah-tel-EE-ay.” Its direct English translation is an artisan’s workshop or studio.

L’Atelier Global means “The Global Workshop”—a name that reflects our mission to bring together global craftsmanship and thoughtful design.

When was L’Atelier Global founded?

L’Atelier Global was founded in 2020, built on over 20 years of experience in global buying, artisan sourcing, and fashion merchandising. Our mission has always been to blend timeless design with modern trends while supporting craftsmanship from around the world.

How can I contact L’Atelier Global?

We’re here to help! You can reach our Customer Service team by emailing customer.service@latelierglobal.com or text and phone at 1-800-215-1457.

What are your customer service hours?

We respond to inquiries Monday–Friday, 10 AM to 2 PM ET. You can email and message us anytime, and we’ll get back to you as soon as possible.

Do you offer live chat or messaging?

We don’t currently offer live chat, but we aim to respond to all emails, texts and messages quickly and with care. 

You can also message us on Instagram @latelierglobal and Facebook for quick questions.

How quickly will I get a response?

Most inquiries are answered within 1–2 business days, often sooner.

Where do I find your shipping & handling information?

USA shipping charges include packaging, courier charges, and insurance. The one-time shipping rate includes partial shipments, and their associated backorders. Shipping fees are visible at check out.

• Domestic Shipping is USPS Ground (3 to 7-Days), Priority Mail 2 to 3-Day or UPS Ground (2 or 5-day business).
• Weekday shipping only
• Daily shipping cut off is 3:00 pm EST USA
• Backordered items will be shipped USPS Ground
• Jewelry everyday shipping is $9.95
• Products that are international, heavy in weight, large in scale, require special care or a part of a bulk order and have to ship individually will have an up-charge and do not qualify for FREE shipping.

Please visit L'Atelier Global Shipping & Handling for all of our shipping costs and policy information.

👜  About Tuscany Leather

Where are Tuscany Leather products made?

All Tuscany Leather items are handcrafted in Italy using high-quality, vegetable-tanned Italian leather. Each piece reflects the brand’s commitment to heritage craftsmanship and timeless design.

Are your bags made with genuine Italian leather?

Yes. Tuscany Leather products are made from full-grain, vegetable-tanned Italian leather—sourced, hand-dyed, and finished in Tuscany using traditional 19th century techniques.

Is Tuscany Leather a luxury brand?

Yes. Tuscany Leather combines premium materials, artisan construction, and Italian design, offering high-quality leather goods at accessible luxury pricing.

🚚  Shipping & Delivery

How long will it take to receive my Tuscany Leather order?

Most Tuscany Leather items are shipped directly from Italy. Delivery typically takes 7–10 business days from the time of shipment, depending on traffic at the carrier hub in Pisa, Italy, USA customs clearance and your location. 

Do Tuscany Leather items ship separately?

Yes. These products are shipped directly from the Tuscany Leather workshop in Italy and may arrive separately from other items in your order.

Will I need to pay customs duties or import fees?

No. Orders shipped to U.S. customers are delivered duty-paid (DDP), meaning any applicable customs charges are already included at checkout. If an order is $800 or above, custom duty will be applied.

Why was there a delay with my Tuscany Leather order?

Occasionally, certain styles may sell out quickly in Europe—even overnight—before our inventory updates. If this happens, we’ll notify you right away with options.

What happens if my Tuscany Leather item is backordered or unavailable?

If an item becomes unavailable after your order is placed, we’ll contact you with options to wait for a restock, choose a different style, or receive a full refund. We aim to make this process as smooth and transparent as possible.

🔁  Returns & Warranty

Can I return a Tuscany Leather item?

Yes. Tuscany Leather items are eligible for return within our standard return window, as long as they are 100% unused and in original condition. Shipping fees are free for all Tuscany Leather returns. See our Return & Exchange Policy for more details. 

Is there a warranty on Tuscany Leather products?

Yes. Tuscany Leather offers a 2-year warranty on all products. If a manufacturing defect occurs during that time, your item will be repaired or replaced at a minimal or no cost. See our Tuscany Leather Warranty & Repair Policy here.

What happens if I need a repair after 2 years?

After the warranty period, Tuscany Leather may still offer repair services for a fee. Please contact us and we’ll help coordinate with their artisan workshop in Italy. See our Tuscany Leather Warranty & Repair Policy here.

🧼  Care & Maintenance

How should I care for my Tuscany Leather bag?

Use a soft cloth and gentle leather conditioner to maintain the leather’s appearance. Avoid exposure to moisture, direct sunlight, or abrasive surfaces.

Will the leather change over time?

Yes. Vegetable-tanned leather naturally develops a rich patina over time—this is a hallmark of its authenticity and quality.

🎁  Gifting & Customization

Can I send a Tuscany Leather item as a gift?

Absolutely! You can ship directly to the recipient as a gift and include a personalized message via email on the product page or cart by clicking on our GIFT THIS ITEM button. See our GIFTING PROCESS here.

Will the gift include pricing or receipts?

No retail receipt is included inside the box for orders shipped from our Virginia warehouse. For Tuscany Leather Firenze gifts, a commercial invoice with the item’s retail value is included for customs purposes and will be visible to the recipient.

Do you offer gift wrap?

Yes. Tuscany Leather offers a gift box or gift bag, depending on the item, for an additional $3.50. This option will appear on the product page if available. 

Can I customize a Tuscany Leather item?

Yes. Many items offer laser engraving for $12.00, allowing you to personalize with initials or a short message. If available, you’ll see the option on the product page. Please note: customized items are final sale and do not require additional processing time. Learn more about Custom Laser Engraving.

How do I know my payment is secure?

We use secure encryption technology to process all transactions, ensuring your personal and payment information is protected. Our site is PCI-compliant and supported by trusted payment gateways.

Do you ever contact customers to verify orders?

We will reach out to confirm a customer's identity or billing details if an order is flagged medium to high risk by our fraud prevention system. This helps protect both our customers and our business from unauthorized transactions.

Why was my order canceled?

If your order was flagged as potentially fraudulent or there was a mismatch in billing information, it may be automatically canceled. Please reach out to us at customer.service@latelierglobal.com if you believe this was an error—we’re happy to assist.

I received a suspicious email claiming to be from L’Atelier Global. What should I do?

If you receive an email that seems suspicious or asks for sensitive information, please don’t click any links. Forward the email to customer.service@latelierglobal.com, and we’ll look into it immediately.

Accessibility Statement

L’Atelier Global is committed to providing a positive and inclusive experience for all of our customers and partners. We are continuously working to improve the accessibility and usability of our website to ensure it is user-friendly for everyone. Accessibility is an ongoing effort, and we are actively exploring solutions that enhance all aspects of our website to meet or exceed current accessibility standards.

If you experience any difficulty accessing content on our site, please don’t hesitate to reach out. You can call us at 1-800-215-1457 or email us at customer.service@latelierglobal.com, and we will work with you to provide the information or complete the transaction in a format accessible to you, in accordance with applicable law.

Using Our Accessibility Adjustment Tool

We’ve integrated an accessibility adjustment tool, which can be accessed by clicking the black circular icon located at the bottom-right corner of every page—both on desktop and mobile. This tool allows you to customize your browsing experience based on your individual accessibility needs.