Tuscany Leather Firenze Repair Warranty Program

At L’Atelier Global, we proudly partner with Tuscany Leather Firenze to bring you exquisite, handcrafted leather goods made in Italy. Each piece is a testament to artisanal quality and enduring heritage craftsmanship. To honor this standard, all Tuscany Leather Firenze products are backed by a two-year legal warranty, in accordance with European consumer protection laws.

Please note: each item is handcrafted and undergoes careful, intricate quality control. Small imperfections—such as slight color variations—are a natural result of the artisanal tanning and production process. These are not faults, but part of what makes each piece unique and valuable.

What’s Covered? 

Our warranty protects you against material or manufacturing defects present at the time of delivery.

✨ Please note: This warranty does not cover damage caused by improper use, accidents, or wear and tear (such as scratches, stains, or hardware damaged from excess weight or contact with objects). If your item is not eligible for warranty coverage, you may still purchase repair kits to restore and maintain your piece or replacement parts at a minimal cost for repair by a local leather or handbag repair professional.

• Within the first 6 months: if a defect arises, it is legally presumed to have existed at delivery. Tuscany Leather covers all repair and shipping costs. 

• From 6 months to 2 years: A report from a local professional is required to confirm the defect was present at delivery. In these cases, repair and/or shipping costs may apply.

What’s the Expense?

We aim to keep your repair experience smooth, simple, and affordable:

• Up to 6 months: If the item qualifies for a full artisan repair through Tuscany Leather, we’ll guide you through the next steps of the repair process. A repair kit may also be offered to assist with local fixes.

• 6 months to 2 years: If the item qualifies for an artisan repair through Tuscany Leather, we may provide a repair quote along with the next steps of the repair process. A repair kit (cost is variable) may be offered to support local repairs, along with a $9.95 shipping fee applied.

• After 2 years: A repair kit (cost is variable) is available to assist with local fixes, along with a $9.95 shipping fee.

We always evaluate the best path—whether that means sending repair materials or recommending options to work with your trusted local leather or handbag repair professional. ✨

 

Support Beyond the Warranty

We believe in products that last—and in customer relationships that go beyond the receipt.

Even after the two-year warranty period ends, Tuscany Leather remains committed to helping you care for your item. Whenever possible, we:

• Suggest trusted local repair options

• Provide materials at a minimal cost

• Offer replacement parts at a minimal cost

We also collaborate with artisans to offer paid repair services, helping you preserve the beauty and function of your item for years to come. ✨

 

Need Help with a Repair & Warranty Claim?

Please contact our customer service team at customer.service@latelierglobal.com and include:

• Your order number & delivery address

• A description of the issue

• Clear photos of the item and affected area

We’ll be happy to guide you through your next steps. ✨