RETURNS & EXCHANGES

Your satisfaction is 100% guaranteed on any product you buy from us.

We offer returns and exchanges within 30 days of receiving your order.  You can return your product for a refund to the original payment method. Items returned after 30 days, and up to 45 days, will be credited at the current selling price, and to an e-gift card to be used on your next purchase.  Items returned after 45 days will not be accepted.

Please note the following exceptions to our return policy:

  • Final Clearance items (SHOP THE SALE using promo code SALE50) are final and cannot be returned or exchanged.
  • Candles must be returned within 10 days, must be unused with no signs of damage to the wax or vessel.
  • Returned items MUST have tags still on, and be returned in original packaging.
  • Returned items must have NO visible signs of wear, soil, deodorant markings, or any use. 
  • Any garment found with hair on the fabric or flattened fabric (shearling, wool) due to use will result in the garment being returned.
  • Original shipping charges are not refundable.
  • Tuscany Leather Firenze products have FREE returns. Items must be returned in 30 days from order receipt. Must have NO visible signs of wear, soil, or any use. 

RETURN OPTION 1: We will deduct a return postage fee of $8.95 when our prepaid label is used.  First process your refund request via our Return & Exchange Center portal, and we will send you return approval and label via email.  Allow up to two weeks for your return or exchange to be received and processed.

RETURN OPTION 2:  If you prefer, you can choose to ship the return yourself.  First process your refund request via our Return & Exchange Center portal, and we will send you return approval via email.  For your protection, we require using a form of traceable delivery and insuring your package.  Allow up to two weeks for your return or exchange to be received and processed.

Since orders are not charged until fulfilled and shipped, you may cancel your order prior to shipping.  If your package is labeled and ready to ship, we are unable to refund your shipping charge. 

If you have any questions, please email us at customer.service@latelierglobal.com, or call/text 1-800-215-1457 (Weekdays:10am–5pm EST). 

You can also click on Your Store Account to process your return.

L'ATELIER GLOBAL RETURN & EXCHANGE CENTER

  

 

Elevate Your Style: Discover Global Fashion Trends at L'Atelier Global. We truly believe that age has no limit in fashion and beauty. We were built on one premise: shop the world for uniqueness, high quality, effortless style and timeless luxury. Handcrafted and artisan-made, our designers create masterpieces using a blend of modern and old world craftsmanship. Honoring century old traditions, they use their hands to weave, cut and mold designs into timeless treasures. Our collections are created for women and men who expect high quality at all price-points, natural materials, ageless design and sustainable practices. Our brand offers a wide range of products from apparel to accessories, jewelry, factory-direct Italian leather bags and wallets, swimsuit cover ups, upscale home scents such as candles, diffusers and room spray, luxury blankets and throws, outdoor tools, bison wool accessories and more – all reflecting a high level of quality. L'Atelier Global is distributed in the USA via direct channels and social media. We plan on expanding internationally and launching a direct mail catalog. E-Gift cards are available.