RETURNS & EXCHANGES

💛 Your Satisfaction Is Always Guaranteed

100% satisfaction guaranteed on every product you purchase from us. 

 

🔁 Returns & Exchanges

• Available within 30 days of receiving your order

• Choose a refund to your original payment method or a store e-gift card

• Items returned after 30 days will not be accepted

 

Why a 30-Day Window?

• Preserves quality stock

• Helps us quickly alert artisans of any concerns

• Allows us to keep our prices fair and transparent

 

🎁 Holiday Returns

Orders delivered November 25 – December 10 may be returned through January 10.

 

🚫 Exceptions

• Original shipping charges are not refundable

• Final Clearance (SHOP THE SALE) items

• Candles must be returned within 10 days, unused, undamaged

• Customized products (personalized or engraved)

• Opened bath & body products that have touched hair or skin

• Tuscany Leather engraved items

Need help? Email: customer.service@latelierglobal.com

 

🛑 Return Conditions

• Tags must be attached

• Item must be returned in original packaging

• Items must show no visible signs of wear, soil, deodorant marks, or damage

• Fabrics like shearling or wool must not show flattening or hair

 

📦 Return Methods

Option 1: Prepaid Return Label

• Start at our Return & Exchange Center

• We’ll email your return approval and label

• Postage: $7.95 standard, $4.95 for jewelry, $12.95 for oversized items

Option 2: Ship It Yourself

• Start at our Return & Exchange Center

• Use a traceable, insured shipping method

• Allow up to two weeks for processing

 

❌ Order Cancellations

Orders may be canceled prior to shipping.

Once a package is labeled and ready to ship, we cannot refund the shipping charge.

 

📞  Need Assistance?

Email: customer.service@latelierglobal.com

Call/Text: 1-800-215-1457 (Weekdays: 11am–3pm EST)

Or visit Your Store Account to begin your return.

 

 

🔁 L'ATELIER GLOBAL RETURN & EXCHANGE CENTER