Hassle-Free Returns & Exchanges

💛  Satisfaction Is Always Guaranteed 

We are always at your service. 100% satisfaction guaranteed on every product you purchase from us. 

 

Returns & Exchanges

• Available within 30 days of your orders fulfillment and ship date.
  

• Choose a refund to your original payment method or a store digital gift card

• Items returned after 30 days will not be accepted

Why a 30-Day Window?

• Preserves quality stock

• Helps us quickly alert artisans of any concerns

• Allows us to keep our prices fair and transparent

 

 Return Exceptions

• Original shipping charges are not refundable

• Final Clearance (SHOP THE SALE) items

• Candles must be returned within 10 days, unused, undamaged

• Customized products (personalized or engraved)

• Opened bath & body products that have touched hair or skin

• Tuscany Leather custom engraved items

Need help? Email: customer.service@latelierglobal.com

 

Return Conditions

• Tags must be attached

• Item must be returned in original packaging

• Items must show no visible signs of wear, soil, deodorant marks, or damage

• Fabrics like shearling or wool must not show flattening or hair

 

Return Methods

• Option 1: Prepaid Return Label

  • Start at our L'Atelier Global Return & Exchange Center

  • We’ll email your return approval and label

  • Postage: $7.95 standard, $4.95 for jewelry, $12.95 for oversized items

  • Allow up to two weeks for processing

• Option 2: Ship It Yourself

  • Start at our L'Atelier Global Return & Exchange Center

  • We’ll email your return approval

  • Use a traceable, insured shipping method

  • Allow up to two weeks for processing

 

Order Cancellations

• Orders may be canceled prior to shipping.
• Once a package is labeled and ready to shipped by us or our international partners, we cannot refund the shipping charge.

 

📞  Need Assistance?

Email: customer.service@latelierglobal.com

Call/Text: 1-800-215-1457 (Weekdays: 11am–3pm EST)

Or visit Your Store Account to begin your return.

 

Start a Return

Visit the L’ATELIER GLOBAL RETURN & EXCHANGE CENTER ✨ [CLICK HERE]