Hassle-Free Returns & Exchanges
💛 Satisfaction Is Always Guaranteed
We are always at your service. 100% satisfaction guaranteed on every product you purchase from us.
Returns & Exchanges
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Available within 30 days of your orders fulfillment and ship date.
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Choose a refund to your original payment method or a store digital gift card
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Items returned after 30 days will not be accepted
Why a 30-Day Window?
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Preserves quality stock
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Helps us quickly alert artisans of any concerns
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Allows us to keep our prices fair and transparent
Return Exceptions
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Original shipping charges are not refundable
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Final Clearance (SHOP THE SALE) items
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Candles must be returned within 10 days, unused, undamaged
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Customized products (personalized or engraved)
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Opened bath & body products that have touched hair or skin
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Tuscany Leather custom engraved items
Need help? Email: customer.service@latelierglobal.com
Return Conditions
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Tags must be attached
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Item must be returned in original packaging
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Items must show no visible signs of wear, soil, deodorant marks, or damage
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Fabrics like shearling or wool must not show flattening or hair
Return Methods
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Option 1: Prepaid Return Label
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Start at our L'Atelier Global Return & Exchange Center
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We’ll email your return approval and label
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Postage: $7.95 standard, $4.95 for jewelry, $12.95 for oversized items
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Allow up to two weeks for processing
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Option 2: Ship It Yourself
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Start at our L'Atelier Global Return & Exchange Center
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We’ll email your return approval
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Use a traceable, insured shipping method
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Allow up to two weeks for processing
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Order Cancellations
- Orders may be canceled prior to shipping.
- Once a package is labeled and ready to shipped by us or our international partners, we cannot refund the shipping charge.
📞 Need Assistance?
Email: customer.service@latelierglobal.com
Call/Text: 1-800-215-1457 (Weekdays: 11am–3pm EST)
Or visit Your Store Account to begin your return.
Start a Return
Visit the L’ATELIER GLOBAL RETURN & EXCHANGE CENTER ✨ [CLICK HERE]
WELCOME TO L'ATELIER GLOBAL ✨
WHERE BEAUTY & DESIGN IS AGELESS ✨