Hassle-Free Returns & Exchanges

💛 Satisfaction Is Always Guaranteed

We are always at your service. 100% satisfaction guaranteed on every product you purchase from us.

 

Returns & Exchanges

• Available within 30 days of your order’s fulfillment and ship date.

• Choose a refund to your original payment method or a store digital gift card.

• Items returned after 30 days will not be accepted.

• Exchanges are available for the same item only (size or color variant). Return shipping is charged, but exchange shipping is complimentary for USA warehouse products only. Tuscany Leather Firenze return shipping is free, but exchange shipping is charged.

Why a 30-Day Window?

• Preserves quality stock

• Helps us quickly alert artisans of any concerns

• Allows us to keep our prices fair and transparent

Return Conditions

• Tags must be attached

• Item must be returned in original packaging

• Items must show no visible signs of wear, soil, deodorant marks, or damage

• Fabrics such as shearling or wool must not show flattening or hair

• Leather must be free from scratches, stretching, creasing, or visible wear

Need help? Email: customer.service@latelierglobal.com

 

Return Conditions

• Tags must be attached

• Item must be returned in original packaging

• Items must show no visible signs of wear, soil, deodorant marks, or damage

• Fabrics such as shearling or wool must not show flattening or hair

• Leather should not be scratched, stretched or shown wear

 

✨ Accessibility Note

We are committed to making every part of your experience inclusive and accessible. While our returns portal is powered by a third-party app, we are actively working with their team to improve screen reader compatibility, field labeling, and keyboard navigation to meet ADA and WCAG 2.1 Level AA standards.

If you encounter any difficulty using the portal, please email us at customer.service@latelierglobal.com or call 1-800-215-1457, and we’ll be happy to help directly.

 

Return Methods

• Option 1: Prepaid Return Label

  • Start at our L’Atelier Global Return & Exchange Center

  • We’ll email your return approval and prepaid return label.

  • Have a printer? Open your return email and select “Print your return label.” Print and securely attach the label, covering any existing shipping labels.

  • No printer? Bring the digital return label on your mobile phone to a participating USPS location. USPS can scan the barcode or QR code directly from your screen and print the label for you.

  • No printer or mobile phone? We can mail a printed return label upon request. A $5.95 mailing and handling fee will be deducted from your refund to cover postage, materials, and manual processing.

  • Postage: $7.95 standard, $12.95 for oversized items

  • Allow up to two weeks for processing

Option 2: Ship It Yourself

• Start at our L’Atelier Global Return & Exchange Center

• We’ll email your return approval

• Use a traceable, insured shipping method

• Allow up to two weeks for processing

 

Order Cancellations

• Orders may be canceled prior to shipping.
• Once a package is labeled and ready to ship by us or our international partners, shipping charges are not refundable.

💛 Need Assistance?

Email: customer.service@latelierglobal.com

Call/Text: 1-800-215-1457 (Weekdays: 11 AM–3 PM EST)

Or visit Your Store Account to begin your return.

 

Start a Return

Visit the L’Atelier Global Return & Exchange Center ✨ [CLICK HERE]