RETURNS & EXCHANGES
Your satisfaction is 100% guaranteed on any product you buy from us.
We offer returns and exchanges within 30-days of receiving your order. You can return your product for a refund to the original payment method or to an e-gift card to be used on your next purchase. Items returned after 30-days will not be accepted.
Why 30-day returns? This return window allows us to preserve quality stock, quickly notify artisans of product issues, and ultimately keep our prices down which is our goal.
Holiday returns? Items delivered November 25th - December 10th can be returned through January 10th.
Please note the following EXCEPTIONS to our return policy:
- Original shipping charges are not refundable.
- Final Clearance items (SHOP THE SALE) cannot be returned or exchanged.
- Candles must be returned within 10-days, must be unused with no signs of damage to the wax or vessel.
- Customized (personalized) products are NOT returnable. If there is a customization issue with a received product, please contact us at customer.service@latelierglobal.com.
- Bath & Body products that are opened or have touched hair or skin are NOT returnable. If there is an issue (fit, construction, not as expected) with a received product, please contact us at customer.service@latelierglobal.com.
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Tuscany Leather Firenze products have FREE returns, but must have NO visible signs of wear, soil, scuffs or any use. All customized (engraved) purchases are not returnable. If there is a customization issue with a received product, please contact us at customer.service@latelierglobal.com.
Please note the following CONDITIONS of our return policy:
- Returned items MUST have tags still on, and be returned in original packaging.
- Returned items MUST have NO visible signs of wear, soil, deodorant markings, or any use.
- Any garment found with hair on the fabric or flattened fabric (shearling, wool) due to use will result in the garment being returned.
RETURN OPTION 1 First process your refund request via our Return & Exchange Center portal, and we will send you return approval and label via email. Allow up to two weeks for your return or exchange to be received and processed. We will deduct a return postage fee of $7.95 or $4.95 for jewelry only when our prepaid label is used. Large and heavy items (as marked) will have a return fee of $12.95.
RETURN OPTION 2 If you prefer, you can choose to ship the return yourself. First process your refund request via our Return & Exchange Center portal, and we will send you return approval via email. For your protection, we require using a form of traceable delivery and insuring your package. Allow up to two weeks for your return or exchange to be received and processed.
Since orders are not charged until fulfilled and shipped, you may cancel your order prior to shipping. If your package is labeled and ready to ship, we are unable to refund your shipping charge.
If you have any questions, please email us at customer.service@latelierglobal.com, or call/text 1-800-215-1457 (Weekdays:11am–4pm EST).
You can also click on Your Store Account to process your return.
L'ATELIER GLOBAL RETURN & EXCHANGE CENTER
WELCOME TO L'ATELIER GLOBAL ✨
WHERE BEAUTY & DESIGN IS AGELESS ✨
Elevated essentials. Undeniable comfort. Must-have fashion—and everything in between.
Elevate Your Style: Discover Global Fashion Trends at L'Atelier Global.
Forward thinking and always exploring, we truly believe that age has no limit in fashion and beauty. Handcrafted and artisan-made, our designers create masterpieces using a blend of modern and old world craftsmanship. Honoring century old traditions, they use their hands to weave, cut and mold designs into timeless treasures. We know that high quality comes in any price-point and refuse to match the high mark ups of luxury brands. We use a mix of factory-direct models and cost-cutting measures to shorten the supply chain, remove middlemen and cut costs. Think affordable and timeless luxury. Our collections are created for women and men who expect high quality, natural materials, ageless design and sustainable practices. Our brand offers a wide range of products from apparel to accessories, jewelry, factory-direct Italian leather bags and wallets, swimsuit cover ups, upscale home scents such as candles, diffusers and room spray, elevated and organic bath and body essentials, luxury blankets and throws, outdoor tools, bison wool accessories and more – all reflecting a high level of quality. L'Atelier Global is presently distributed in the USA via direct channels and social media. E-Gift cards are available.