Hassle-Free Returns & Exchanges

💛  Satisfaction Is Always Guaranteed 

We are always at your service. 100% satisfaction guaranteed on every product you purchase from us. 

 

Returns & Exchanges

  • Available within 30 days of your orders fulfillment and ship date.

  • Choose a refund to your original payment method or a store digital gift card

  • Items returned after 30 days will not be accepted

Why a 30-Day Window?

  • Preserves quality stock

  • Helps us quickly alert artisans of any concerns

  • Allows us to keep our prices fair and transparent

 

 Return Exceptions

    • Original shipping charges are not refundable

    • Final Clearance (SHOP THE SALE) items

    • Candles must be returned within 10 days, unused, undamaged

    • Customized products (personalized or engraved)

    • Opened bath & body products that have touched hair or skin

    • Tuscany Leather custom engraved items

Need help? Email: customer.service@latelierglobal.com

 

Return Conditions

    • Tags must be attached

    • Item must be returned in original packaging

    • Items must show no visible signs of wear, soil, deodorant marks, or damage

    • Fabrics like shearling or wool must not show flattening or hair

 

Return Methods

  • Option 1: Prepaid Return Label

  • Option 2: Ship It Yourself

 

Order Cancellations

  • Orders may be canceled prior to shipping.
  • Once a package is labeled and ready to shipped by us or our international partners, we cannot refund the shipping charge.

 

📞  Need Assistance?

Email: customer.service@latelierglobal.com

Call/Text: 1-800-215-1457 (Weekdays: 11am–3pm EST)

Or visit Your Store Account to begin your return.

 

Start a Return

Visit the L’ATELIER GLOBAL RETURN & EXCHANGE CENTER ✨ [CLICK HERE]

 

 

 



  

 

WELCOME TO L'ATELIER GLOBAL   

WHERE BEAUTY & DESIGN IS AGELESS