Hassle-Free Returns & Exchanges

💛  Satisfaction Is Always Guaranteed 

We are always at your service. 100% satisfaction guaranteed on every product you purchase from us. 

 

Returns & Exchanges

• Available within 30 days of your orders fulfillment and ship date.
  

• Choose a refund to your original payment method or a store digital gift card

• Items returned after 30 days will not be accepted

• Exchanges are available for the same item only (size or color variant). Return shipping is charged, but exchange shipping is complimentary.

Why a 30-Day Window?

• Preserves quality stock

• Helps us quickly alert artisans of any concerns

• Allows us to keep our prices fair and transparent

 

 Return Exceptions

• Original shipping charges are not refundable

• Final Clearance (SHOP THE SALE) items are not refundable

• Candles must be returned within 10 days, unused, undamaged

• Customized products (personalized or engraved) are not refundable

• Opened bath & body products that have touched hair or skin are not refundable

• Tuscany Leather custom engraved items are not refundable

Need help? Email: customer.service@latelierglobal.com

 

Return Conditions

• Tags must be attached

• Item must be returned in original packaging

• Items must show no visible signs of wear, soil, deodorant marks, or damage

• Fabrics like shearling or wool must not show flattening or hair

 

Accessibility Note

We are committed to making every part of your experience inclusive and accessible. While our returns portal is powered by a third-party app, we are actively working with their team to improve screen reader compatibility, field labeling, and keyboard navigation to meet ADA and WCAG 2.1 Level AA standards.

If you encounter any difficulty using the portal, please email us at customer.service@latelierglobal.com or call us at 1-800-215-1457, and we’ll be happy to help with your return or exchange directly.

 

Return Methods

• Option 1: Prepaid Return Label

  • Start at our L'Atelier Global Return & Exchange Center

  • We’ll email your return approval and label

  • Postage: $7.95 standard, $4.95 for jewelry, $12.95 for oversized items

  • Allow up to two weeks for processing

• Option 2: Ship It Yourself

  • Start at our L'Atelier Global Return & Exchange Center

  • We’ll email your return approval

  • Use a traceable, insured shipping method

  • Allow up to two weeks for processing

 

Order Cancellations

• Orders may be canceled prior to shipping.
• Once a package is labeled and ready to shipped by us or our international partners, we cannot refund the shipping charge. 

 

📞  Need Assistance?

Email: customer.service@latelierglobal.com

Call/Text: 1-800-215-1457 (Weekdays: 11am–3pm EST)

Or visit Your Store Account to begin your return.

 

Start a Return

Visit the L’ATELIER GLOBAL RETURN & EXCHANGE CENTER ✨ [CLICK HERE]