Shipping & Handling
Shipping rates and delivery timelines vary by product origin. Please review individual product pages for shipping location before checkout.
USA Delivery
Shipping charges include packaging, courier service, and insurance. The one-time shipping rate covers partial shipments and associated backorders for USA Warehouse products only. Orders originating internationally ship together once all items are ready, as international shipments cannot be split. All shipping fees are clearly displayed at checkout.
- Domestic shipping options: USPS Ground (2–7 days), Priority Mail (2–4 days), UPS Ground (2–7 business days). Carrier delays may occur.
- International carriers (for factory-direct orders): FedEx Express and DHL
- Shipping occurs on weekdays only
- Orders combining USA Warehouse, artisan-direct, and items requiring solo shipment will display a combined rate at checkout.
- We follow all carrier holiday shipping cut-off dates. Delivery timelines are dependent on the carrier.
USA Warehouse Shipping Rates
| Order Value | Shipping Charges |
|---|---|
| Up to $49.99 | $7.95 |
| $50.00 – $99.99 | $9.95 |
| $100.00 – $199.99 | $11.95 |
| $200.00 – $299.99 | $14.95 |
| $300.00 – $399.99 | $17.95 |
| $400.00 – $499.99 | $19.95 |
| $500.00 and Up | FREE |
| Jewelry Only Shipping (USA Warehouse only) | $9.95 |
| Large Dimension Box Flat Rate (ships solo) | $19.95 |
| Artisan-Direct Priority Shipping | Various |
Italy Factory-Direct Shipping Rates
| Weight Classification | Shipping Charges |
|---|---|
| 0–1 lb | $24.95–$39.95 |
| 1.1–3 lb | $34.95–$49.95 |
| 3.1–4 lb | $39.95–$59.95 |
| 4.1–6 lb | $49.95–$69.95 |
| 6.1–8 lb | $59.95–$79.95 |
| 8.1–9 lb | $69.95–$89.95 |
| 9.1 lb and up | $79.95–$99.95 |
- Shipping within the U.S. may be faster than from Europe or the U.K. Please check product pages for shipping origin.
- Shipped purchase amounts appear in your order confirmation email.
- International orders are subject to customs regulations. Duties are calculated at checkout.
Important Update for U.S. Customers
Effective August 29, 2025: U.S. Customs regulations changed—duty now applies to Italian shipments regardless of value.
DDU – Delivery Duty Unpaid: Orders shipped directly from Italy via FedEx list you as the Importer of Record. While we are configured to receive these invoices, you may occasionally receive a notice from FedEx.
No worries—L’Atelier Global covers 100% of any duties.
If you receive an invoice, simply email a copy to dutyrefund@latelierglobal.com, and we’ll handle the rest.
Our promise: Your final cost will never increase due to duties. Read full Duty FAQ →
Missing or Incomplete Items Policy
Please notify us within 3 days of delivery if anything is missing. We require:
- Your order number
- Description of the issue
- Photos of the shipping box (all sides), label, packing materials, and items
Claims without photos cannot be reviewed. Carrier claims are time-sensitive and rely on recorded shipping weights.
Seasonal Shipping Costs
Rates may rise during peak seasons due to carrier surcharges. We do not mark up shipping for profit.
Gift Cards
L’Atelier Global gift cards may be applied at checkout. External prepaid cards must be converted—call 1-800-215-1457.
USA State Sales Tax
Sales tax may apply to shipments to select U.S. states and is displayed at checkout.
Our Cleanliness Process
We maintain clean storage and packing conditions. All orders are packed with care.
Thank you for trusting us.
WELCOME TO L'ATELIER GLOBAL ✨
WHERE BEAUTY & DESIGN IS AGELESS ✨