Shipping & Handling
USA Delivery ✨
Shipping charges include packaging, courier charges, and insurance. The one-time shipping rate includes partial shipments and associated backorders. Shipping fees are visible at checkout.
- Domestic shipping options: USPS Ground (2–7 days), Priority Mail (2–3 days), UPS Ground (2–5 business days), DHL International
- Shipping occurs on weekdays only
- Jewelry everyday shipping: $9.95
- Orders combining USA warehouse and international products will display a combined rate at checkout. Our Italian bags include factory-set prices and international shipping fees. Instead of inflating retail to cover shipping, we show the true cost of each item.
USA Warehouse Shipping Rates ✨
| Order Value | Shipping Charges |
|---|---|
| Up to $49.99 | $7.95 |
| $50.00 - $99.99 | $9.95 |
| $100.00 - $199.99 | $11.95 |
| $200.00 - $299.99 | $13.95 |
| $300.00 and Up | $15.95 |
| Jewelry Only Everyday Shipping | $9.95 |
| Large-Sized Flat Rate | $17.95 |
| Andeana Hats Priority | $19.95 |
Italy Factory-Direct Shipping Rates ✨
| Weight Classification | Shipping Charges |
|---|---|
| 0–1 lb | $23.95–$29.95 |
| 1.1–3 lb | $25.95–$39.95 |
| 3.1–4 lb | $29.95–$39.95 |
| 4.1–6 lb | $34.95–$39.95 |
| 6.1–8 lb | $37.95–$49.95 |
| 8.1–9 lb | $39.95–$49.95 |
| 9.1 lb+ | $49.95–$59.95 |
- Shipping inside the U.S. may be faster than from Europe or the U.K. Check product pages for shipping origin.
- Shipped purchase amounts will appear in your confirmation email.
- Orders valued at $800+ may incur customs duties and fees per U.S. law. These are calculated at checkout and adjusted if needed. Tuscany Leather Firenze is always subject to U.S. customs duty.
🌍 Important Update for U.S. Customers
As of August 29, 2025, U.S. Customs regulations have changed. Duty may apply on Italian bags under $800. We now offer two options:
- DDU – Delivery Duty Unpaid: Direct shipment from Italy via FedEx. You're listed as Importer of Record and may receive a duty invoice. We cover 100% of this duty—just email a screenshot or copy of the bill to dutyrefund@latelierglobal.com.
- DDP – Delivery Duty Paid: Bag ships to our U.S. office first. We act as Importer of Record and pay duties. A $10 domestic shipping fee applies.
Our promise: Your final cost will never increase due to duties. Read full Duty FAQ →
Missing or Incomplete Items Policy ✨
Please notify us within 3 days of delivery if anything is missing. We require:
- Your order number
- Description of the issue
- Photos of the shipping box (all sides), label, materials, and items
Claims without photos cannot be reviewed. We rely on recorded shipping weights to investigate issues and file carrier claims.
Seasonal Shipping Costs ✨
Rates may rise during peak seasons due to carrier surcharges. We do not mark up shipping for profit. Questions? Email customer.service@latelierglobal.com or call 1-800-215-1457 (Mon–Thurs: 11 AM–3 PM EST).
Gift Cards ✨
L’Atelier Global gift cards can be applied at checkout. External prepaid cards must be converted—call 1-800-215-1457 to do so. You’ll receive a confirmation email with your new LG gift card number.
USA State Sales Tax ✨
Sales tax may apply to shipments to select U.S. states. Charges are visible at checkout. See full list on our website.
Holiday Deliveries ✨
We follow USPS/UPS holiday cut-offs. Tuscany Leather’s deadline is always December 10. Orders placed by 3 PM EST are processed same day.
Our Cleanliness Process ✨
We maintain clean storage and packing conditions. All orders are packed with care. Questions? Email customer.service@latelierglobal.com or call/text 1-800-215-1457 (Weekdays: 11 AM–3 PM EST).
Thank you for trusting us. 💛
WELCOME TO L'ATELIER GLOBAL ✨
WHERE BEAUTY & DESIGN IS AGELESS ✨