Refund policy

💛 Satisfaction Is Always Guaranteed

We are always at your service. 100% satisfaction is guaranteed on every product you purchase from us.

Returns & Exchanges

• Available within 30 days of your order’s fulfillment and ship date.
• Choose a refund to your original payment method or a store digital gift card.
• Items returned after 30 days will not be accepted.
• Exchanges are available for the same item only (size or color variant). Return shipping is charged, but exchange shipping is complimentary.

Why a 30-Day Window?

• Preserves quality stock.
• Helps us quickly alert artisans of any concerns.
• Allows us to keep our prices fair and transparent.

Return Exceptions

• Original shipping charges are not refundable.
• Final Clearance (“Shop the Sale”) items are not refundable.
• Candles must be returned within 10 days, unused and undamaged.
• Customized products (personalized or engraved) are not refundable.
• Opened bath & body products that have touched hair or skin are not refundable.
• Tuscany Leather custom engraved items are not refundable.

Need help? Email: customer.service@latelierglobal.com

Return Conditions

• Tags must be attached.
• Item must be returned in original packaging.
• Items must show no visible signs of wear, soil, deodorant marks, or damage.
• Fabrics like shearling or wool must not show flattening or hair.

Accessibility Note

We are committed to making every part of your experience inclusive and accessible. While our returns portal is powered by a third-party app, we are actively working with their team to improve screen reader compatibility, field labeling, and keyboard navigation to meet ADA and WCAG 2.1 Level AA standards.

If you encounter any difficulty using the portal, please email customer.service@latelierglobal.com or call/text us at 1-800-215-1457 , and we’ll be happy to help with your return or exchange directly.

Return Methods

• Option 1: Prepaid Return Label
  • Start at our L’Atelier Global Return & Exchange Center .
  • We’ll email your return approval and label.
  • Postage: $7.95 standard, $4.95 for jewelry, $12.95 for oversized items.
  • Allow up to two weeks for processing.
• Option 2: Ship It Yourself
  • Start at our L’Atelier Global Return & Exchange Center .
  • We’ll email your return approval.
  • Use a traceable, insured shipping method.
  • Allow up to two weeks for processing.

Order Cancellations

• Orders may be canceled prior to shipping.
• Once a package is labeled and ready to ship by us or our international partners, we cannot refund the shipping charge.

📞 Need Assistance?

Email: customer.service@latelierglobal.com

Call/Text: 1-800-215-1457 (Weekdays: 11 AM–3 PM EST)

Or visit Your Store Account to begin your return.

Start a Return

Visit the L’ATELIER GLOBAL RETURN & EXCHANGE CENTER ✨ [CLICK HERE]