Hassle-Free Returns & Exchanges

💛 Satisfaction Is Always Guaranteed

We are always at your service. 100% satisfaction guaranteed on every eligible product you purchase from us.

Returns & Exchanges

• Returns and exchanges must be requested and shipped within 30 days of your order’s delivery.

• Choose a refund to your original payment method, store credit, or a store digital gift card.

• Items shipped more than 30 days after your order’s delivery will not be accepted.

• Exchanges are available within 30 days of your order’s delivery. Exchange shipping is charged based on the value of the replacement order. If the replacement item and shipping cost exceed the value of the original order, the customer is responsible for the difference. If the replacement item and shipping cost are lower than the value of the original order, the difference will be refunded to the original payment method.

  Tuscany Leather Firenze return shipping is free. Exchange shipping charges apply and are calculated based on shipment weight and destination.

Why a 30-Day Window?

• Preserves quality stock.

• Helps us quickly alert artisans of any concerns.

• Allows us to keep our prices fair and transparent.

Return Conditions

• Tags must be attached.

• Merchandise must be accompanied by all original packaging, including jewelry boxes, pouches, protective bags, and the original shipping box, to be eligible for a refund.

• Merchandise must show no visible signs of wear, soil, deodorant marks, or damage.

• Fabrics such as shearling or wool must not show flattening or hair.

• Leather must be free from scratches, stretching, creasing, or visible wear.

• For items believed to have arrived damaged, clear product photos, including the item, original packaging, and shipping box, must be submitted for review before a return or exchange request can be approved.

Need help? Email: customer.service@latelierglobal.com

Return Exclusions

• Final Sale items are not eligible for return or exchange.

• Jewelry must be returned unworn, unaltered, unused, and in original condition with all protective packaging intact. For hygiene and safety reasons, earrings and personal-wear jewelry that show signs of wear cannot be accepted.

• Bath, body, and personal care products are final sale and not eligible for return or exchange once opened or used.

• Customized or personalized items, including engraved or made-to-order pieces, are not eligible for return or exchange.

• Gift cards are non-refundable.

• Items damaged due to misuse, improper care, or normal wear over time are not eligible for return.

• Items returned without prior return authorization or outside the approved return process will not be accepted.

✨ Accessibility Note

We are committed to making every part of your experience inclusive and accessible. While our returns portal is powered by a third-party app, we are actively working with their team to improve screen reader compatibility, field labeling, and keyboard navigation to meet ADA and WCAG 2.1 Level AA standards.

If you encounter any difficulty using the portal, please email us at customer.service@latelierglobal.com or call 1-800-215-1457, and we’ll be happy to help directly.

Return Methods

Option 1: Prepaid Return Label

• Start at our L’Atelier Global Return & Exchange Center (opens in a new tab).

• We’ll email your return approval and prepaid return label.

• Have a printer? Select “Print your return label.” Print and securely attach the label, covering any existing shipping labels.

• No printer? Some participating USPS locations may be able to scan a QR code from your mobile device and print a shipping label. Availability varies by location.

• No printer or mobile phone? We can mail a printed return label upon request. A $5.95 mailing and handling fee, in addition to the standard return label fee, will be deducted from your refund.

• Postage: $9.95 standard, $12.95 for oversized items.

• Allow up to two weeks for processing.

Option 2: Ship It Yourself

• Start at our L’Atelier Global Return & Exchange Center.

• We’ll email your return approval.

• Use a traceable, insured shipping method.

• Allow up to two weeks for processing.

Order Cancellations

• Orders may be canceled prior to shipping.
• Once a package is labeled and ready to ship by us or our international partners, shipping charges are not refundable.

💛 Need Assistance?

Email: customer.service@latelierglobal.com

Call/Text: 1-800-215-1457 (Weekdays: 11 AM–3 PM EST)

Or visit Your Store Account (opens in a new tab) to begin your return.

Start a Return

Visit the L’Atelier Global Return & Exchange Center ✨ Start Your Return